Mr. Hughes’s friends pack your products carefully in a reusable, recyclable cooler containing plenty of dry ice. The individual packs within the cooler are vacuum-packed. Your items should arrive cold, and all you need to do is transfer
them directly to your freezer. There may be some remaining dry ice in the bottom of the shipping cooler, please use care handling any remaining dry ice (per notes on plastic cover); you can simply place the lid back on the shipping cooler overnight to allow the dry ice to dissipate.
Shipping is recyclable and free on all orders. Your package will ship via FedEx Ground. Your package will take 1 to 3 transit days to arrive to you once it is shipped. Wedo not ship over federal holidays or Sundays because shipping time extends past the effectiveness of dry ice. However, Saturday arrival is possible if weekday deliveries are delayed.
We are unable to ship to PO boxes or FPO or APO addresses. Currently we are able to ship only to continental US addresses.
* FedEx Ground is our standard, cost-effective shipping. If you prefer expedited shipping, please email us via our Contact page and specify your requirements.
Like any good friend Mr. Hughes wants to fulfill your expectations of creating “Spirited Moments” with your favorite people. He will resend or refund your order, hassle free, if you are dissatisfied with your experience. Review his 100% Enjoyment Guarantee. To request, please contact us at email@example.com with details within 7 days of delivery. If it is conveniently possible, attach a photo to your email, we would appreciate it. This will help our quality control department in dealing with packaging or shipping issues. A replacement will be shipped using the same shipping option as the original order. We are unable to accept physical returns of our perishable goods, so please do not send your purchase back to us.